Refund policy
1️⃣ RETURN AND REFUND POLICY
At CozyNStylish, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us so we can assist you.
RETURNS
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and unworn
• Be in its original condition
• Have its original packaging, tags and accessories, where applicable
• Be accompanied by proof of purchase
Items that have been used, worn, damaged, altered or returned without their original packaging may not be accepted.
HOW TO START A RETURN
To request a return, please contact us at cozy nstylish21@gmail.com.
Please include your order number, the reason for the return and, where appropriate, photos of the item.
Please do not send an item back before contacting us and receiving return instructions.
RETURN ADDRESS
Approved returns should be sent to:
CozyNStylish
CM6, Sugar Reef Complex
Morc. St Jacques
Flic en Flac
Mauritius
DAMAGED OR INCORRECT ITEMS
Please inspect your order when you receive it.
If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at cozy nstylish21@gmail.com with your order number and photos of the item.
We will review the issue and, where appropriate, offer a replacement, exchange or refund.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
• Personalised or customised items
• Items that have been used or worn
• Items damaged after delivery due to improper use
• Gift cards
• Items specifically identified as non-returnable at the time of purchase
SALE ITEMS
Sale or discounted items are final sale and may not be returned, unless the item is defective, damaged or we sent the wrong item.
EXCHANGES
If you would like to exchange an item, please contact us first at cozy nstylish21@gmail.com.
An exchange is subject to product availability.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method, where possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
RETURN SHIPPING
Unless the item is defective, damaged or incorrect, the customer is responsible for the cost of returning the item.
If the return is due to an error on our part or a defective or damaged product, please contact us before returning the item so we can provide the appropriate instructions.
CONTACT US
For any questions regarding returns or refunds, please contact us at:
cozynstylish21@gmail.com